Instructionsbe Tech Help

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Utica College User Services is responsible for the operations of all computer labs and faculty staff computers on our Utica campus. In all, more than 1,700 computers are supported by our staff members as well as our crew of student employees.

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Monday through Friday, 8:30 a.m. - 4:30 p.m.

Please read below to understand further what user services the Help Desk provides.

For Students

Only partial support is available for non-college owned devices, such as student laptops or cell phones.

  • Help connecting to the wifi network will be provided for most devices, including laptops. Please see the IITS Networking and Infrastructure page for information and steps to register your device.
  • Students will be assisted with any issues regarding network or UC email accounts as well as any other problems encountered while using a college system.
  • Anyone using our eLearning system, Engage, can get 24/7 phone or email support by calling 1-866-264-1537 or emailing [email protected]
  • Microsoft Office is available for active students but is not supported. See our Microsoft Office instructions in the tab below.

Q. What is my Utica College email address and how do I use it?
A. Your email address is typically your first initial, middle initial, and your last name, but not always. To get your email address username and password simply go to Follow the instructions on that page to obtain all your account information.

Q. I already have an email address I use everyday, why should I use my UC email too?
You need to check your UC email because your professors as well as campus offices, like Student Financial Services and Student Success, will send important information to that email. Notices about campus events and activities will also get sent to you over email. Messages sent from your UC email to other UC email addresses will not get marked as spam; so you can be sure that your instructor or advisor receives your email. Tutorials for email and other Google services can be found at the bottom of this page.

Q. How do I use the UC Computer Labs?
To use the computer labs you must login to each computer. This is the same as your login to email. Remember to sign out when you are done by clicking on the Start Menu, then the person icon, and Sign Out.

Q. What do I do if I ever forget the password for my campus accounts?
Forgetting your password isn't the end of the world. All you need to do is go to the UC password website to reset your password. This site is also the place to go to change your password, which is required every 120 days.

Q. What type of computer should I bring to college?
A. L
aptops are generally recommended over desktop computers due to portability. Many students choose to bring their laptops to class to aid in coursework. In regards to Windows vs Apple macOS vs ChromeOS, this partially depends on the academic program you'll be participating in at UC. Some academic programs require special software that will only operate on Windows based computers. We recommend you contact your academic advisor regarding this. We currently do not recommend use of any brand of ChromeOS laptop. These are essentially just a web browser and cannot run any special software. Apple computers fall somewhere in between. You'll be able to run some software such as Microsoft Office (free), SPSS, and Adobe Creative Suite, on an Apple laptop but not other software such as Analyst's Notebook, Revit Architecture, and some specialty software for Cybersecurity/Forensics just to name a few. Again we suggest contacting your advisor to inquire about the software that will be used in your classes.
Please also see our Supported Devices, Prohibited Devices, and Recommended System Specifications sections on our Networking and Infrastructure page.

Q. Can I get on the Internet from my residence hall?
All main campus residence halls, excluding Pioneer Village, have access to the Internet via UC's wired ethernet network. Additionally wireless Internet is available for most devices in most rooms. Internet in off-campus housing may differ, contact the Student Living and College Engagement office for details. View the Devices tab below for more information.

Q. What do I need to connect my computer to the Internet in the residence halls?
A. To connect you must have a computer with an ethernet card installed and your own ethernet cable, or a computer with an 802.11g better wireless card. More information is available on the Devices tab below page.

Q. Can I bring my own Wireless or networking equipment?
A. NO. Servers, access points, routers, switches, hubs, and other equipment are not permitted. Don't bring them to campus because they will not work with our network. Wireless printers are also not supported. See the Devices tab below for more information.

Q. Where is wireless Internet available on campus?
A. Wireless is available in nearly all campus buildings. Keep in mind that even though wireless is available in most places, it isn't always as easy to find a power outlet. Charge up in advance of going to class or going to study.

Q. Can I play online games or download music?
A. Yes, but check our Gaming FAQs in the tab below. In order to keep our network working properly for academic purposes we may limit downloading and gaming, and we cannot guarantee every game will work through our network. Music downloads are only allowed if they are legal, such as through iTunes. Violations of copyright are punishable by law as well as the student code of conduct.

Q. What technology services does UC provide to me?
A. There is a long list of services for students:

  • Your student account is part of Google Apps for Education. This means you have unlimited email storage, unlimited cloud storage space on Google Drive, Google Calendar and many of the other useful Google features like Keep, Hangouts Meet, etc. Login to your account at . Tutorials can be found in the helpsheets tab at the bottom of this page. Google Wallet and other financial features, including in-app purchases are not allowed with UC accounts. You'll need to use a personal Gmail account for sign-in to phone apps or other services which require payment.
  • UC provides black and white laser printing free from our Computer Labs. Color printing is available in our Library and is limited to 50 pages per year. More page can be purchased if needed but it's rarely necessary.
  • IITS User Services is available to help with basic questions about campus technology or use of the computer labs. The Help Desk cannot fix students' personal computers but we will try to answer questions and give advice on how to fix problems.
  • Access to your records (transcript, schedule, financial aid, etc.) online with BannerWeb.
  • Online and Distance Learning classes, as well as some campus classes will utilize either Engage or Canvas. Instructors can setup these sites to allow you to submit homework digitally, use online forums to discuss class, get information the instructor posts for you, and more. If you have any problems with Engage you can call 866-264-1537 any time of day. Canvas support is available at 1-855-495-9954.
  • Access to our Library Databases.
  • ....and much more.

Q. Who can I contact if I need more help?
A. The UC Computer Help Desk is available weekdays during UC business hours. They can answer most computer related questions or refer you to the proper person for specific questions. You can call us at (315) 792-3115 or email us at [email protected] and someone will get back to you.

Microsoft Office - which includes Word, Excel, and Powerpoint - is available free for UC students. Each student is eligible to install Office on their personal computer (Windows 10 or macOS). This software is available as a 12 month subscription. As long as you continue to be a UC student you will be able to renew annually. Follow the same process to renew as you would to obtain it initially.

Please note that Utica College provides this software to you at no charge but does not assist with installation. Follow the Microsoft Office 365 instructions (below). Consult a friend or local computer professional for additional assistance.

Classroom and Event Support is part of the Customer Support Services team. We provide audio-visual and technical support for the Utica College community in the classroom setting. We also provide AV and technical support for events at the College.

Requests for services or equipment should be done using our online form.

A number of software options are available to UC students from various sources. Software listed does not include technical support. This list will help direct you:
Microsoft Office - All students are eligible. Please see the Microsoft Office for Students tab above.
Microsoft Windows - Criminal Justice Students (Cyber, FCM) are allowed access to the Azure Dev Tools like for access to Microsoft Windows. Instructions. Be aware that Microsoft Azure allows only one copy of each product they offer. In other words you cannot get Windows multiple times from this site, so save your download for future use.
IBM Analysts Notebook - Faculty teaching certain classes enter into an agreement with IBM for students to obtain Analysts Notebook. Those faculty will work with IITS each term for classes that need it and will provides instructions as part of the course. Analysts Notebook requires a Windows computer. More information.
Read&Write - Read&write is a software package that assists you with writing and also includes features such as reading documents out loud to you. More information.
IBMSPSS - Utica College does not have any agreements to obtain SPSS, we recommend purchasing this from .
Alteryx Designer - Students in the Data Science program can request a free license for Alteryx Designer software from the Alteryx site:
Tableau- Students in the Data Science program can request a free one-year license for Tableau from their site:

File Sharing on the UC Network

Utica College is committed to preventing the use of College resources for the improper use, infringement, and distribution of copyrighted materials while at the same time not unduly interfering with the appropriate educational and research use of such resources. Utica College is also committed to educating members of the College community concerning the unauthorized distribution of copyrighted material, including unauthorized peer-to-peer file sharing.
Copyright is a form of protection provided by the laws of the United States to the authors of “original works of authorship,” including literary, dramatic, musical, artistic and other intellectual works. If you violate the exclusive rights of a copyright owner, you infringe the author’s copyright.
Access to the campus data network is a privilege, not a right. Before you are allowed to connect, you must agree to abide and be bound by the Acceptable Use Policy (AUP). If you violate this policy you will be subject to consequences, including loss of your network privileges. This means you will not be able to use your own computer to access:

  • e-mail,
  • Internet,
  • calendar applications,
  • Facebook or MySpace,
  • eLearning services,
  • data storage, or
  • other network services.

Click on the links to the right and learn how you can legally access music, movies, games, software and other copyright materials; learn about copyright protection and your rights; and understand what will happen if you illegally download or share copyrighted materials.

The Utica College Responsible Use of College Computing Resources policy.

List of Publicly available computer facilities:
General hours are 7am to 11pm weekdays.
Each is available for general use when rooms are not booked.
You can check room bookings using the Event Management System.

  • Library Main Floor* (open during Library hours)
  • Library Kelly Classroom (open during Library hours except when in use by a class)
  • Library 108
  • Library 109
  • Strebel 102 (24/7)
  • Thurston 205
  • Faculty Center B01* (Macs)
  • Hubbard 217
  • ECJS 212
  • Gordon 260*

*Includes the Adobe Creative Cloud Suite of software.

Print Quota

Black & White Printing

Printing at Utica College is now more Student friendly. While other institutions are charging increasing amounts to print, we have done away with a printing quota for black and white printing. You no longer have to worry about running out towards the end of the year.

Color Printing

Color printing is still available, but the cost is different. You may notice that your quota amount now reads as 50. This 50 is what color prints will be deducted from. Each side of a page that is printed in color will deduct 1 page from your quota.
If you want to add additional pages to your Quota, you will need to fill out a Quota Increase Form and pay for the additional pages at Student Financial Services. Color printing beyond the first 50 pages will cost 50 cents per side.
Currently color printing is only available in the Library at the Circulation desk. Please be sure to ask the Library staff for assistance if you need help printing in color and be sure to use only what you need.

Print Quota Purchase Form

This is used to buy more pages to add on to a student's print quota. The form should be completed and taken to the Business office for payment. Once the bottom of the form has been filled out by the business office bring the form to the Computer Help Desk for processing.

For Faculty & Staff

The above statements for students are also true for faculty and staff personal computers or devices. We however do not recommend use of personal equipment for business use due to security concerns.

  • The Help Desk provides technical support for all College owned computer equipment purchased by IITS. Phone support, walk in, and 'housecall' support is available for most issues by contacting us. We can be reached by phone on campus at extension 3115. Off-campus or dial (315)-792-3115
  • You may also email us at [email protected]
  • Basic questions can often be answered over the phone. More extensive training may require an appointment.

Classroom and Event Support is part of the Customer Support Services team. We provide audio-visual and technical support for the Utica College community in the classroom setting. We also provide AV and technical support for events at the College.

Instructionsbe Tech Help Desk

Equipment is available on first come first served basis and may be subject to staff availability as well. Make reservations as far in advance as possible.

Requests for services or equipment should be done using our online form.

IITS Forms:

Forms are in Adobe PDF Format

Faculty / Staff Related Forms:

***New employees do not need to fill out any paper work to obtain an account, one will be made automatically. They may want to fill out the Network ID Change of Access form if you need access to a school or office shared folder.***

VPN Access Request form

This is for access to campus computer services from off site. Note it will require supervisor and IITS approval. Complete form online.

Email Account Request form

This form is for campus groups with the need for a Utica College email account. View/Download this form (40KB).

Email Name Change Request form

Use this form if you are changing your name and would like to change your email address accordingly. This form cannot be used to change your email address for any other reason. View/Download this form (59 KB).

Network ID Request form

New college organizations may fill out this form in order to get a network ID for logging into their organization's computer. Also fill this form out for requests for workstudy/intern accounts. View/Download this form (110KB).

Network Attachment Request form

If you need to add additional network connections (wall jacks for the ethernet network) or move an existing connection due to office re-arrangement fill this out. Be sure to make an accurate drawing of the location needed on the bottom of the form. View/Download this form (106KB).

Network ID Change of Access form

Use this only for any employee needing access to a division folder. This includes new employees and those changing employment from one school or division to another. This will change which network drives you have access to. View/Download this form (31KB).


For new employees that need access to Banner or for current employees that need different access, please enter a support ticket.
For access to making purchases / requisitions via banner , fill out the Purchasing Offices' access request form. Purchasing also has a form for adding a new vendor to the system.

Technology Purchase Requests:

All requests will be evaluated and approved on a case by case basis. We are now using our ticketing system to track all requests for hardware and software. Enter a ticket and someone will contact you to discuss your needs.

If you know of other forms that should appear on this page please contact Mike Clapsadl at [email protected]

The Utica College Responsible Use of College Computing Resources policy.

Lets you know when certain IITS services may be offline.

Microsoft has discontinued the 'Work At Home' program that previously allowed UC Employees to obtain Microsoft Office for personal devices. You can obtain Office at educational prices from sites like . You may see a few different options:

  • Office 365 is a subscription service and can be used on up to 5 devices you own. It includes some of Microsoft's cloud storage, a monthly Skype allowance, apps for mobile devices, and the Office 2019 applications for your computer: Word, Excel, PowerPoint, OneNote, Outlook**, Publisher**, Access**.
  • Office Home and Student 2019 is available as a one time purchase that will not expire and includes only Word, Excel, PowerPoint, OneNote. This is the less expensive option if you expect to need Office for more than two years and are not concerned if your version isn't the most up-to-date.

Note: Outlook, Publisher, and Access are not available for the Apple macOS.

In the process of obtaining Office you'll likely need to setup a Microsoft Account. We do not recommend using your email address for this as it has been known to cause problems. Use a personal email account to create a Microsoft Account if you don't have one already.

Please note that IITS does not provide support for Office products on personal devices. We also don't recommend use of Microsoft Skype or Microsoft OneDrive since there are equivalent Google services which are already part of your UC account.

Google classroom is not supported - all faculty must use Engage for online learning.

Google Wallet and other financial features, including in-app purchases are not allwoed.

For Alumni

For those of you who have graduated from Utica College you may maintain access to your UC issued email account and BannerWeb. This requires changing your password every 120 days as prompted and renewing your account every 6 months. You will receive emails when renewal is needed - just be sure to check the account so you don't miss the notices. Accounts not renewed are terminated and all data in the account is deleted.

If you wish to no longer use your UC account you can let it lapse when prompted to renew. You may wish to download the data from your account first; see our Google Takeout instructions.

For transcripts please visit the Registrar's Transcript request system.

For Former Students

For those of you who took classes at some point in time but stopped attending without obtaining a degree, your accounts will be closed after a period of not being an active student. You will receive warnings before your account is terminated.

If you wish to download the data from your acount, please see the Google Takeout instructions.

If you return to UC, an account will be created for you again.

If you ask us, technology is pretty amazing. The possibilities are endless, if you know where to start. That’s where we come in. Our Explained series helps you get the most out of your tech and makes life just a little bit easier.

Today, we’re able to wirelessly connect more devices than ever before. From our phones to our cars, smart TVs to smart speakers, fitness watches to wireless earbuds, the possibilities are endless thanks to Bluetooth technology.

You’ve probably heard of Bluetooth, but maybe you’re not be familiar with how it works or how many uses there are for it. Let us show you. Keep reading and you’ll see just how useful Bluetooth can be for connecting you to your tech.

What is Bluetooth exactly?

Bluetooth is a wireless technology that sends data over short distances using radio waves in fixed and mobile devices. Basically, this means it allows you to play music from your phone through a wireless speaker or talk hands-free while driving your car.

What is Bluetooth pairing?

Pairing is the process of connecting two Bluetooth devices. The steps you’ll take to complete the pair will change depending on which devices you have (phones, speakers, watches, headphones, TVs, etc.). Be sure to check each device’s instructions for information on discovery mode, pairing requirements, and more.

When your device is in pairing mode, it should display a signal in the form of a flashing light or small sound.

How do I connect multiple Bluetooth devices?

Instructionsbe Tech Helpline

There’s no difference in the pairing process; however, sometimes two devices of the same kind cannot be paired simultaneously. For example, a set of wireless headphones and a Bluetooth speaker cannot be paired to the same device at the same time. However, you can pair AirPods and an Apple Watch to an iPhone at the same time.

Does Bluetooth drain your phone battery?

When a device checks for Bluetooth connectivity in the background regularly, it will consume a small amount of your battery life. For those who have devices with batteries that are two years or older, it’s recommended to disable Bluetooth when you don’t need to connect.

For tips on how to avoid draining your battery read this.

Okay, let’s get to the fun part – get ready to pair!

How do I connect a Bluetooth device to iPhone or iPad?

  1. On your phone, open Settings app and tap Bluetooth.
  2. Make sure Bluetooth is turned on (the button should be green).
  3. Check your Bluetooth device to make sure it’s turned on and in discovery mode. Wait for it to show up under My Devices below the Bluetooth setting on your device.
  4. Tap the device name you want to pair with to initiate the connection. You may be asked to input a special code, but only if the device you’re connecting with requires one.
  5. Your device is now ready to use when it shows “Connected” next to the name of the device. If it shows “Not Connected” simply tap the device name again to reconnect.

Does Apple Homepod have Bluetooth?

Unfortunately, no, the Apple Homepod can’t connect directly to your Bluetooth devices. Instead, it uses the Apple Airplay technology and utilizes Siri to control the phone to speaker commands. At this time, Homepod is only compatible with other Apple Airplay devices.

How do I connect a Bluetooth device to Android?

  1. On your phone, open the Settings app and tap Bluetooth (or Settings > Connections > Bluetooth).
  2. Make sure Bluetooth is turned on (the button should be blue).
  3. Check your Bluetooth device and make sure it’s turned on and in discovery mode. Wait for it to show up under Available Devices on your phone.
  4. Tap the name of your Bluetooth device under Available Devices.
  5. Your device is ready to use when it shows “Connected” next to the name of the device. If it shows, “Not Connected” simply tap the device name again to reconnect.

How do I connect an iPhone or Android to car Bluetooth?

If you’re connecting to your car, these steps are slightly different than the ones listed above. Start by selecting Source on your car stereo, then press the button for Bluetooth Audio (sometimes labeled BT Audio).

Steps for pairing will vary depending on the make and model of your car, so check your user manual for specific instructions. In most instances, you’ll use your car’s digital display screen to connect your device. You may be prompted to enter a PIN or code to pair your device. This PIN or code should appear on your car’s display screen and you’ll need to enter it in your device to establish the connected.

Once your device is connected, you’ll see the Bluetooth icon appear on your car’s display screen.

How do I connect a Bluetooth device to a PC computer?

  1. Turn your Bluetooth device on and put it in discovery mode.
  2. Turn your PC’s Bluetooth on:
    1. On the task bar, select Action Center > Bluetooth.
    2. If you don’t see the Bluetooth icon appear on the task bar, select the Startbutton, then select Settings > Devices > Bluetooth & other devices and click the button to turn Bluetooth on.
  3. In the lower right hand corner, click on the Bluetooth icon, select Connect > the name of the device you want to pair.

When your Bluetooth device is on and in connectivity range of your PC, it should connect automatically after the initial pairing.

How do I connect a Bluetooth device to a Mac or Macbook?

  1. Turn your Bluetooth device on and put it in discovery mode. If you’re unsure how to do that, check the device’s pairing instructions.
  2. On your Mac, click Apple menu > System Preferences and click Bluetooth.
  3. Select the name of the device shown on the list, then click Connect.

When your Bluetooth device is on and in connectivity range of your Mac, they should automatically connect.

How do I connect a Bluetooth device to Amazon Echo?

  1. Set your Echo and the Bluetooth device near each other; at least three feet apart, preferably.
  2. Turn your Bluetooth device on and set it to pairing mode. If you’re unsure how to do that, check the device’s pairing instructions.
  3. Be sure you have the Amazon Alexa app downloaded to your device. Using the Alexa app, select the Devices icon and choose the name of your Bluetooth device.
  4. Select Bluetooth Devices > Pair a New Device.
  5. When a list of available Bluetooth devices appears, select your device and follow the instructions on the screen.

How do I connect a Bluetooth device to Google Home?

  1. Turn your Bluetooth device on and set it to pairing mode.
  2. Make sure you have the Google Home app downloaded to your device. Open the Google Home app to begin the pairing process.
  3. Tap the name of the device you would like to pair with the Bluetooth speaker.
  4. Tap Settings in the top right corner > Default music speaker.
  5. Tap Pair Bluetooth speaker. Tap the device once it appears on the screen.
Instructionsbe tech helpline

Remember, you can only have one connected speaker or set of headphones at a time. You’ll need to disconnect from one to connect to the other.